Premium project, Premium client

Premium project / premium client - how do we do this type of project and get such a client?How have we managed to become a premium studio over 20 years and how do we serve such a client.   Hanka and I will talk about defining a project and a premium client - what it means and what approach such a client expects.Over the 20 years of our studio's existence, we have developed a customer service process built on the right team, marketing material, project scope and other services, so as to acquire such a client, perform a service for him and gain his trust.